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Managerial factors that influence the success of knowledge management systems: A systematic literature review

Journal Article


Abstract


  • The purpose of this research is to remove the ambiguity that clouds the analysis of

    knowledge management systems (KMSs). This is because of an overall lack of consensus

    on how KMSs adapt to the new “knowledge explosion” embraced by the

    booming “Big Data” hype. In this paper, a refreshing synthesis of literature will

    uncover benefits and identify gaps in current knowledge. These findings will also be

    of benefit to researchers and industries as it allows for the holistic analysis of a KMS.

    This systematic literature review collected 54 papers for qualitative analysis. This

    analysis led to a synthesis of factors evident in the research and how they could be

    combined and collected as key categories. Once each factor was categorized, the

    future directions of research was analysed and documented. The primary factors discussed

    include (a) formal processes, (b) company culture, (c) top-down support,

    (d) motivation, (e) clear goals, and (f) quality of KMS. This research has created a

    baseline for the further evaluation of KMSs in the real world.

Publication Date


  • 2020

Citation


  • Jackson, T., Shen, J., Nikolic, S. & Xia, G. (2020). Managerial factors that influence the success of knowledge management systems: A systematic literature review. Knowledge and Process Management (Print Edition): the journal of corporate transformation, Online First 1-16.

Number Of Pages


  • 15

Start Page


  • 1

End Page


  • 16

Volume


  • Online First

Place Of Publication


  • United Kingdom

Abstract


  • The purpose of this research is to remove the ambiguity that clouds the analysis of

    knowledge management systems (KMSs). This is because of an overall lack of consensus

    on how KMSs adapt to the new “knowledge explosion” embraced by the

    booming “Big Data” hype. In this paper, a refreshing synthesis of literature will

    uncover benefits and identify gaps in current knowledge. These findings will also be

    of benefit to researchers and industries as it allows for the holistic analysis of a KMS.

    This systematic literature review collected 54 papers for qualitative analysis. This

    analysis led to a synthesis of factors evident in the research and how they could be

    combined and collected as key categories. Once each factor was categorized, the

    future directions of research was analysed and documented. The primary factors discussed

    include (a) formal processes, (b) company culture, (c) top-down support,

    (d) motivation, (e) clear goals, and (f) quality of KMS. This research has created a

    baseline for the further evaluation of KMSs in the real world.

Publication Date


  • 2020

Citation


  • Jackson, T., Shen, J., Nikolic, S. & Xia, G. (2020). Managerial factors that influence the success of knowledge management systems: A systematic literature review. Knowledge and Process Management (Print Edition): the journal of corporate transformation, Online First 1-16.

Number Of Pages


  • 15

Start Page


  • 1

End Page


  • 16

Volume


  • Online First

Place Of Publication


  • United Kingdom