The purpose of this research is to remove the ambiguity that clouds the analysis of
knowledge management systems (KMSs). This is because of an overall lack of consensus
on how KMSs adapt to the new “knowledge explosion” embraced by the
booming “Big Data” hype. In this paper, a refreshing synthesis of literature will
uncover benefits and identify gaps in current knowledge. These findings will also be
of benefit to researchers and industries as it allows for the holistic analysis of a KMS.
This systematic literature review collected 54 papers for qualitative analysis. This
analysis led to a synthesis of factors evident in the research and how they could be
combined and collected as key categories. Once each factor was categorized, the
future directions of research was analysed and documented. The primary factors discussed
include (a) formal processes, (b) company culture, (c) top-down support,
(d) motivation, (e) clear goals, and (f) quality of KMS. This research has created a
baseline for the further evaluation of KMSs in the real world.